Contact Dove Customer Service
How to Reach a Person at Dove
Verified Contact Information
Toll-Free Number:
-
1-800-761-3683
Customer Service:
-
1-800-745-9269Medical Emergency
-
1-800-298-5018
-
+61 180 006 1027Australia
Dove Email:
Legal
Privacy Inquiries
Dove Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Dove Phone Number
1 (800) 761-3683
Average Hold Time
00:01:03
Average Calls duration
2 minutes
Most Popular Dove Email Address
privacy.policy@unilever.com
Dove Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (31% reported full resolution)
Call Volume by Day
View full overview ›
Dove Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Dove Phone Number | 1 (800) 761-3683 |
| Average Hold Time | 00:01:03 |
| Average Calls duration | 2 minutes |
| Most Popular Dove Email Address | privacy.policy@unilever.com |
| Dove Live Agent Availability | 13% of callers successfully reach a real person |
| Issue Resolution Rate | Low (31% reported full resolution) |
| Dove Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 83% phone, 17% email |
| Common Reasons for Contact | Product/ service, request for information and activation/ cancellation |
| Customer Effort Score | Low Effort |
| Prepare before the call to Dove | Email, first and last name or phone number |
Call Volume by Day
Contact Information
Dove Website:
Dove Help Center:
Corporate Office Address:
Dove
700 Sylvan Ave
Englewood Cliffs,
New Jersey
07632
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:30 am - 9:00 pm Eastern Time
Summary of Dove Customer Service Calls
292
TOTAL
CALLS
CALLS
01:49
AVG CALL
DURATION
DURATION
31%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dove?
Product/ Service Question:
- “Underwire are not leakproof”
- “Ordered 6 pair of leakproof underwear. Waited forever for them and only received one pair”
- “Product info”
Request for Information Question:
- “Looking for a product I've been buying now can't find it”
- “Need details information about information trade”
- “Looking for you to bring back lotus petal and sea grass scent soap”
Payments and Charges Question:
- “Discuss a coupon”
- “Coupons”
- “Money saving coupons”
Activation/ Cancellation Question:
- “Cancel Dove”
- “Cancel”
- “Cancel subscription”
Staff Question:
- “I'd like to speak to someone in customer service”
- “Need to speak to a customer service”
- “Customer service issues”
Shipping and Delivery Question:
- “Wrong size of theDove Loom panties”
- “Location of certain product in my ares”
- “Dove oap ka jo marketing company market me chel rehi hai vo grade gelat beta kar logo ke mantility kherab kar rehe hai”
Return/ Replace Question:
- “Return instructions”
- “I cannot change my password”
- “The liquid soap bought by my wife makes me slip in the bathtub. I cannot afford to slip because I'm 55 with epilepsy. Several was bought. I would like to return three that was not used for my $30 back please.”
Account Question:
- “My zip code is 46227. Where can I buy “in stock” Dove Aluminum Free Oat Milk & Vanilla deodorant for women”
- “My extra cash account”
- “Unlock profuct”
Refund Question:
- “Refund”
- “Dove advanced care dry spray does not spray. Of no use to me would like a refund.”
Other Question:
- “Fresh sheer deodorant”
- “Have a idea to boost soap sales”
- “Duplicate shampoo”
Compare Dove Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Dove